PRIVACY POLICY
Thank you for visiting the EILAF website. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any queries or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@eilaf.co. When you visit our website (“website” ‘Site’,) eilaf.co, and purchase any of our products, you trust us with your personal information. This privacy policy aims to explain what information we collect, how we use it and what rights you have in relation to it. This privacy policy applies to all information collected through our website, and/or any related services, sales, or events (we refer to them collectively in this privacy policy as the "Services").
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, or when directly contacting us. The personal information we may collect can include the following:
1 Publicly Available Personal Information: We collect first name, last name; email addresses; phone numbers; and other similar data.
2 Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Shopify, you can find their privacy policy link(s) here: shopify.com/legal/privacy.
3 Automatic Information: Information such as IP address and/or browser and device characteristics is collected automatically when you visit our website. We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
4 Online Identifiers: We collect device's geolocations; cookie identifiers, or others such as the ones used for analytics and marketing; applications; devices; tools and protocols, such as IP (Internet Protocol) addresses; and other similar data.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any relevant changes to your personal information.
HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:
1 To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
2 Fulfil and manage our services: We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the our website.
3 To protect EILAF: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention)
4 To respond to user inquiries or offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our website and or the services/products we provide.
5 For other Business relevant Purposes: We may use your information for other purposes, such as analysing date, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, marketing and your experience when using our website. We may use and store this information in an anonymized form so that it is not associated with individual users and does not include personal information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may process or share data based on the following:
1 Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
2 Performance of Contract: Where we have entered into a contract with you (i.e. through our products), we may process your personal information to fulfil the terms of our contract.
3 Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4 Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
1 Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
2 Business Transfers: We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3 Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
WHO WILL YOUR INFORMATION BE SHARED WITH?
We only share and disclose your information with the following third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us at contact@eilaf.co.
1 Invoice and Billing: Stripe, Apple Pay, Shopify and PayPal.
2 Web and Mobile Analytics: Google Analytics.
THIRD-PARTY WEBSITES
The Site may contain links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-party content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with our website.
Our website or affiliated content may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from our website. You should review the policies of such third parties and contact them directly if you have concerns. You should review the policies of such third parties and contact them directly if you have concerns.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep and store your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
KEEPING YOUR INFORMATION SECURE
We have implemented the appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that we cannot guarantee that the internet itself is 100% secure. We will do our best to protect your personal information. But note that transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.
IN THE EVENT OF A DATA BREACH
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of the personal information we have stored. You will be notified about data breaches when EILAF believes you are likely to be at risk or serious harm. In the event that EILAF becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information EILAF will promptly investigate the matter and notify the applicable Supervisory Authority, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us via contact@eilaf.co.
UPDATES TO THIS POLICY
We may update this privacy policy from time to time. If we make substantial changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.