WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, or when directly contacting us. The personal information we may collect can include the following:
1 Publicly Available Personal Information: We collect first name, last name; email addresses; phone numbers; and other similar data.
3 Automatic Information: Information such as IP address and/or browser and device characteristics is collected automatically when you visit our website. We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
4 Online Identifiers: We collect device's geolocations; cookie identifiers, or others such as the ones used for analytics and marketing; applications; devices; tools and protocols, such as IP (Internet Protocol) addresses; and other similar data.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any relevant changes to your personal information.
HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:
1 To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
2 Fulfil and manage our services: We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the our website.
3 To protect EILAF: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention)
4 To respond to user inquiries or offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our website and or the services/products we provide.
5 For other Business relevant Purposes: We may use your information for other purposes, such as analysing date, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, marketing and your experience when using our website. We may use and store this information in an anonymized form so that it is not associated with individual users and does not include personal information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may process or share data based on the following:
1 Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
2 Performance of Contract: Where we have entered into a contract with you (i.e. through our products), we may process your personal information to fulfil the terms of our contract.
3 Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4 Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
1 Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
2 Business Transfers: We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3 Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
WHO WILL YOUR INFORMATION BE SHARED WITH?
We only share and disclose your information with the following third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us at email@example.com.
1 Invoice and Billing: Stripe, Apple Pay, Shopify and PayPal.
2 Web and Mobile Analytics: Google Analytics.
We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with our website.
HOW LONG DO WE KEEP YOUR INFORMATION?
KEEPING YOUR INFORMATION SECURE
We have implemented the appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that we cannot guarantee that the internet itself is 100% secure. We will do our best to protect your personal information. But note that transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.
IN THE EVENT OF A DATA BREACH
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of the personal information we have stored. You will be notified about data breaches when EILAF believes you are likely to be at risk or serious harm. In the event that EILAF becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information EILAF will promptly investigate the matter and notify the applicable Supervisory Authority, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us via firstname.lastname@example.org.
UPDATES TO THIS POLICY